Privacy Policy

1. Overview

EaseToolz ("we", "our", "us") operates the website easetoolz.com and provides browser-based file conversion tools. This Privacy Policy explains what information we collect, how we use it, and your rights under the GDPR (EU), UK GDPR, and CCPA (California).

🔒 Core Privacy Promise: All file conversions happen entirely in your browser using WebAssembly technology. Your files are never uploaded to our servers, never stored, and never transmitted over the internet. We cannot access your files — technically impossible.

2. Data We Collect

2.1 Information You Provide

• Account data: Email address and name when you create an account or sign in with Google OAuth.
• Payment data: Billing details are processed by Stripe (international) or Razorpay (India). We do not store card numbers — only a customer ID reference.
• Contact messages: If you contact us via the contact form, we receive your email and message.

2.2 Automatically Collected Data

• Analytics: We use Google Analytics 4 to collect anonymised usage data (pages visited, tool used, country, device type). IP addresses are anonymised.
• Error tracking: Sentry may collect error reports with browser version and stack traces (no file data).
• Server logs: Standard web server logs (IP address, browser user-agent, timestamp) retained for 30 days for security purposes.
• Cookies and localStorage: See our Cookie Policy for full details.

2.3 What We Do NOT Collect

• Your files or file contents (conversion is 100% local)
• Precise geolocation
• Sensitive personal data (health, biometric, financial beyond payment processing)

3. How We Use Your Data

• To provide and improve the EaseToolz service
• To process payments and manage subscriptions
• To send transactional emails (receipts, renewal reminders, password resets)
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal data. We do not use your data for advertising profiling.

4. Legal Bases (GDPR)

• Contract performance: Processing your account data to provide the service.
• Legitimate interests: Analytics, security, fraud prevention.
• Consent: Marketing emails (you can withdraw at any time).
• Legal obligation: Tax records, DMCA compliance.

5. Third-Party Services

6. Data Retention

• Account data: retained while your account is active, deleted within 30 days of account deletion request.
• Payment records: retained for 7 years (legal/tax obligation).
• Server logs: 30 days.
• Analytics data: 26 months (Google Analytics default, anonymised).

7. Your Rights (GDPR)

If you are in the EU/EEA or UK, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: For any processing based on consent.

To exercise any right, email [email protected]. We will respond within 30 days.

8. Your Rights (CCPA — California)

California residents have the right to:

• Know what personal information we collect and how it is used.
• Delete personal information we hold about you.
• Opt-out of the sale of personal information. We do not sell personal information.
• Non-discrimination for exercising your rights.

See our Do Not Sell My Personal Information page.

9. Cookies

We use cookies and localStorage for session management, preferences, and analytics. See our full Cookie Policy for details.

10. Children's Privacy

EaseToolz is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.

11. Changes to This Policy

We may update this policy. Material changes will be notified via email (for account holders) and a notice on this page. The "Last updated" date at the top reflects the latest revision.

12. Contact

For privacy-related questions or requests: